Member Satisfaction Survey Results

Community

791 responses

PleaseChoose - 1% - 5 responses
Brightwater - 7% - 59 responses
CascadesVerdae - 16% - 130 responses
EvergreenWoods - 9% - 68 responses
HomesteadHills - 12% - 93 responses
LakesLitchfield - 5% - 42 responses
MarshsEdge - 7% - 58 responses
OspreyVillage - 8% - 62 responses
RidgeCrest - 1% - 11 responses
SummitHills - 4% - 35 responses
TheCharlotte - 1% - 10 responses
TheStratford - 6% - 44 responses
WildewoodDowns - 2% - 12 responses
DanielIsland - 4% - 33 responses
Lexington - 10% - 81 responses
TegaCay - 6% - 48 responses
Lifestyle

791 responses

Please Choose - 30% - 238 responses
Independent Living - 46% - 361 responses
Care Services - 24% - 192 responses
How would you rate your Dining experience?

791 responses

5 stars - 18% - 139 responses
4 stars - 33% - 259 responses
3 stars - 31% - 247 responses
2 stars - 14% - 114 responses
1 star - 4% - 32 responses
Maintenance and Housekeeping?

791 responses

5 stars - 22% - 171 responses
4 stars - 35% - 279 responses
3 stars - 30% - 234 responses
2 stars - 12% - 91 responses
1 star - 2% - 16 responses
Social programs?

791 responses

5 stars - 43% - 337 responses
4 stars - 36% - 281 responses
3 stars - 16% - 129 responses
2 stars - 4% - 28 responses
1 star - 2% - 16 responses
Wellness programs?

784 responses

5 stars - 36% - 280 responses
4 stars - 29% - 224 responses
3 stars - 12% - 94 responses
2 stars - 2% - 18 responses
1 star - 2% - 14 responses
Not Applicable - 20% - 154 responses
Nursing Care?

775 responses

5 stars - 14% - 110 responses
4 stars - 14% - 106 responses
3 stars - 11% - 82 responses
2 stars - 6% - 48 responses
1 stars - 3% - 27 responses
Not Applicable - 52% - 402 responses
Please explain your ratings / provide additional comments

544 total responses

Open survey notes!

On what day did you move in?

708 responses

1997 - 0% - 1 response
1999 - 0% - 2 responses
2000 - 0% - 1 response
2001 - 0% - 3 responses
2002 - 0% - 2 responses
2004 - 0% - 3 responses
2005 - 0% - 3 responses
2006 - 1% - 4 responses
2007 - 0% - 2 responses
2008 - 1% - 9 responses
2009 - 1% - 9 responses
2010 - 1% - 7 responses
2011 - 2% - 12 responses
2012 - 2% - 17 responses
2013 - 6% - 40 responses
2014 - 5% - 33 responses
2015 - 10% - 74 responses
2016 - 8% - 59 responses
2017 - 14% - 100 responses
2018 - 15% - 104 responses
2019 - 28% - 199 responses
2020 - 3% - 24 responses
How did you hear about us?

660 responses

family/friends/word of mouth - 87% - 576 responses
newspaper - 10% - 63 responses
magazine - 7% - 45 responses